Are you noticing a downward trend on the number of guests visiting your hotel every day? Is the number constantly reducing? Well, then here are a few things you should look out for!
Maybe It Is Time to Upgrade Your Premises
Most of the hotels now have the latest technology incorporated into their hotels to ensure that their guests have the best ever experience. From the security systems to the fun gaming zones, everything has the latest technology to impress the guests! So, if your hotel is lagging behind in not only the looks but also the technology. Then you can be assured of a loss in the number of guests. Because this is an era where Wi-Fi is more important than water!
How Is Your Service Rated By Guests?
Get your present and past guests to rate your hotel and its staff. You may want to have the staff rated according to their different sectors. For instance, the front office team, the cleaning team, room service and the chefs. You can get each department rated differently to be able to identify where the mistake is happening. You might need to also give your staff a training on how they need to behave with the guests. This will help to increase the chances of ensuring all the guest are satisfied with your service. Some hotels focus on heritage restoration Sydney it is also a very important aspect to getting guests to stay with them. You also should look to preserve the history of the place of your hotel if there is one. Because it will only be a matter of time before it becomes a marketing technique that can be used!
How Good Is Your Online Presence?
In these times, people even tend to Google search where they should buy a pen from. So there is absolutely no doubt that they will research online about your hotel. So unless your hotel is one that is extremely well known, you will need to ensure that you have not only a visible online presence but also a positive one. You need to make your hotel famous amongst the prospective guests. Other improving your search rankings and maintaining a good website and social media site, the recent trend is to get well known bloggers to promote your hotel in a subtle manner. This has become of the most successful methods to improve brand image and become popular. Don’t forget to mention your unique features online, some hotels have even put up pictures of their http://www.gosfordquarries.com.au/retaining-walls/ that they have put up in their garden which is a beauty to look at!
Food Is Important!
Food has a lot of power to either take the hotel to the next level or push it down wards! Therefore, you need to invest in good cooks and ensure that the food is well cooked and presented in an attractive and eye catchy manner!